Common wholesale, sample, shipping, and support questions
Here, buyers can find answers to the questions buyers most often ask before they request pricing, order samples, compare product categories, or plan replacement-parts support.
Frequently asked questions
Does Rocheyard sell wholesale or retail?
Rocheyard is primarily a wholesale-focused trampoline supplier. The main route is inquiry-first, while selected sample items may use a simpler small-order route.
Can I request pricing without knowing every SKU?
Yes. A category shortlist, target size range, or several product URLs are enough to begin a useful discussion.
Does Rocheyard support private label?
Yes. Private-label discussion can be included when the project scope supports branding, packaging, and related commercial planning.
Should I start with a sample?
Sometimes. Samples are helpful when you need product review, packaging evaluation, or a first-step decision before bulk discussion.
What buyer types usually work with Rocheyard?
Independent retailers, online sellers, seasonal buyers, distributors, and selected commercial programs are the main fit.
What should I send in my first quote request?
Share your buyer type, target products, estimated quantity, destination, timing, and whether sample review or private label discussion matters.
Does Rocheyard support replacement parts?
Yes. Replacement-parts support is available for relevant models and should include the model reference, size, part type, and quantity needed.
Can I ask about parts or warranty through the quote route?
Yes. The quote route is acceptable when the support request also needs model review, quantity discussion, or broader after-sales planning.
How quickly does Rocheyard reply?
Rocheyard aims to reply to quote requests within 1 business day.
Does Rocheyard ship samples and wholesale orders the same way?
Not always. Sample handling and wholesale order planning can follow different timing and logistics routes.
Where do I learn about sizes and categories before contacting sales?
Use the Trampoline Sizes Guide, the category pages, and the Buyer Resources hub to narrow your shortlist first.
What is the next step if I am ready now?
Go to the Request Wholesale Quote page and send your buyer type, target products, and estimated quantity range.