Rocheyard

Warranty & Claims

Warranty and Claims Process

Summary

This page is for buyers who need a clearer after-sales explanation before they send a support request. It explains what information Rocheyard needs to review a claim, how warranty and claims differ from standard parts support, and which next-step pages are relevant. Main action: send a clear issue report through the support path.

Key Facts

Buyer TypeRelevant to buyers who need after-sales issue review tied to a prior order context.
Wholesale PathClaims are reviewed through direct support discussion, not through a retail return flow.
Replacement Parts SupportSome cases may move into parts support instead of a broader claims process.
Response TimeTypical response time is within 1 business day after a clear issue report is sent.

Warranty and claims are handled through direct review of the product, issue details, and original order context. This page explains the after-sales process so buyers know what to prepare before reaching out.

What to Send

  • Product model, size, or original product reference
  • A clear description of the issue
  • Photos or short visual evidence when available
  • Quantity affected and any urgency that matters for customer support

How Claims Move Forward

  1. Send the issue details through the quote path or by email.
  2. Rocheyard reviews the case based on order context and product details.
  3. Support may move into claim review, parts support, or another after-sales resolution path depending on the case.

FAQ

What is the fastest way to start a claim review?

Send the model reference, issue description, and photos as clearly as possible.

Is every support issue a warranty claim?

No. Some issues are better handled as parts support or another after-sales path.

Can I email support directly?

Yes. You can email sales@rocheyard.com or use the quote/support path when more structured review is needed.

Related Buyer Resources